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Returns Policy

 
Click here to see our returns form

 

Returns Terms and Conditions

ALL RETURNS MUST BE ACCOMPANIED WITH A BOOT SUPERSTORE RETURNS FORM.

•    In accordance with The Consumer Protection (Distance Selling) Regulations 2000 there is a cancellation period of 7 working days in which to cancel the order.
 
•    Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-merchantable condition, in the original packaging and with original labels still attached where applicable. All returned packages must include a completed Boot Superstore Returns Form. It is the customer’s responsibility to return the goods to Boot Superstore and we recommend you send via a method with proof of delivery. Return postage for goods that are correct as per the original order and are not faulty or damaged are returned at the customer’s expense. Boot Superstore reserve the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-merchantable condition. Please note that if items are not considered to be in a resalable condition then a re-stocking fee may be charged.

•    Items returned for an exchange that are correct as per the original order and are not faulty or damaged will incur a replacement carriage charge where applicable.

•    If an item arrives damaged, the customer must report the damage to Boot Superstore within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time.

•    If an item is faulty, the customer must report the fault to Boot Superstore immediately. All goods are subject to the manufacturers guarantee and in some circumstances, it may be more beneficial to deal with and send goods back direct to the manufacturer. Boot Superstore will advise the customer if this is the best course of action. We recommend that items are sent back using a tracked courier method especially for items with a value of £50 or more. Faulty items cannot be replaced until the manufacturer has agreed a replacement, please allow up to 31 days for this to be processed. If no faulty is found with the item, a service and postage charge may be applicable.

•    Please allow 2-3 working days for returns to be processed from receipt at Boot Superstore. Please allow a further 3-5 working days for funds to arrive in your account where a refund is approved.

•    This will not affect your statutory rights.

 

All returns should be sent to the following address:
Boot Superstore Returns Department
FMG Retail Building
London Road
Sayers Common
West Sussex 
BN6 9HS

 
Click here to see our returns form

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