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Do you have a Question?

Our FAQ’s should be able to answer 8 out of 10 enquiries

We find many of our customers ask similar questions, so before you give us a call, have a quick look through are FAQ’s to see if we can answer your question. If you have a question specific to your order, our site or something more general then simply get in contact.

Email: [email protected]
Call: 01342 701617

If its urgent then we’ll get back to you as soon as possible, for more non-urgent enquiries we’ll be certain to contact you within 48 hours. 

 
Have you got a question about your order, this website or Boot Superstore more generally?
Before you contact us, we recommend you save yourself time by looking at our frequently asked questions: The answers below cover 8 out 10 enquiries we receive! For technical product enquiries please email us at: [email protected]

 

Why do deliveries need to be signed for? 
Our preferred delivery method is via UPS. UPS offers delivery tracking facilities enabling you find out when your order has been dispatched and when it is due to arrive. To ensure your order is delivered to you, securely and accurately a signature is required when delivered.We also have a panel on the checkout page where you can specify to our courier who can sign for your parcel for you if you believe you won’t be at home on the day your delivery is due.

Is this product right for my needs? 
Alongside the advice and information offered on our website and in our catalogue, we have a team of experienced technical marine experts who can talk you through any product queries, specific requirements or provide you with a quotation for a variety of products. Our technical team can be contacted on [email protected]

 
Why do we take payment at time of order?
In line with many leading online retailers we take payment at time of order to secure our products against your order and we endeavour to dispatch that order within twenty four hours if in stock.

 
I have noticed a mistake can I change my order?
If for any reason you wish to amend or change your order prior to dispatch you can contact our Customer Services team on [email protected]

 
I want to add an item/ make a change to an order I just placed online?
If for any reason you wish to amend or change your order prior to dispatch you can contact our Customer Services team on [email protected]

 
How much does it cost to deliver?
Jiffy Bag (UK ) for small items £4.99  Up to 10Kg (UK) standard items £6.9910-20Kg (UK) £15.99   30-40Kg (UK)  £39.99 Quotations for deliveries of oversize, overweight or hazardous products, and/ or, deliveries to Europe and ROW are available upon request.  Simply email us at [email protected] with what you wish to order along with your delivery address for a quote.

 

Why are prices different in the catalogue to the website?
The price on the website reflects the most up to date price based on price provided to us by our suppliers. We strive to provide the best prices on the highest quality products for our customers by constantly re-assessing our suppliers.  The catalogue prices are accurate when the catalogue is published. For most up to date prices, search for your item online using our easy to use search bar: 

 
How can I track my order?
Most of our orders (including all “express delivery” orders) go out with UPS. Supersaver option delivery for small items are sent through Royal Mail recorded service.  Orders can only be tracked on UPS deliveries, not on deliveries via Royal Mail. Details of how to track orders via UPS are provided on the email from UPS once your order has been dispatched.

 

What’s your return policy?
Boot Superstore’s returns policy is detailed at the bottom of the Returns Form which can be found here.

 

When will my products be delivered?
Estimated delivery dates are provided on each product page and can be used as a guide from time of order. We endeavour to dispatch all products that are in stock within 24 hours.

 

How do I contact you?
Email: [email protected]
Call: 01342 701617

We aim to reply to non-urgent emails in 48 hours. 

 

What does Clearance mean?
Products in our clearance section are those new products that have been discontinued by our suppliers and are being offered at the best prices. These products new but may have been superseded by a new model.

 

What is free shipping restricted to?
Free shipping is for orders over £100 to UK mainland. This is a great way to save money if your order is not urgent (as we’ll deliver all your items in 1 delivery only). Some exclusions apply on hazardous, oversize and overweight products that simply cost us too much to be included in this offer. Details of the free postage offer, including any restrictions can be found here. 

 

Who is Boot Superstore? 
We are part of the Friday Media Group which was established in 1975, mostly known for it's publishing the group now has many different sectors including recuritment, classifieds for interests such as equestrian and boating and also a retail sector. Our sister sites include Mailspeedmarine.com which is a very reputable marine chandlery online store, established in 1981.

 

Can I order products not listed on your website?
We can source products from a variety of suppliers. However, orders of products not normally stocked by us incur additional delivery charges for goods to be received from the supplier. Please contact us for a quotation when the required product is not listed on our website or on our catalogue. 

 

Where do you deliver to?
We deliver worldwide. For delivery cost quotations, please contact us.  

 

What payments do you accept?
We accept all major debit cards and visa and mastercard credit cards, we do not accept American Express. On large orders accept and may require payment by BACS (direct electronic transfer to our bank account). 

 

Are debit/credit card transactions safe on your website?
We encrypt your debit/credit card information to ensure your transactions with us are private and protected as they travel between your Web browser and our website. The communication of your private information is encrypted and secured using Secure Socket Layer (SSL) technology. This means information passed between your computer and our website cannot be read in the event someone else intercepts it. 

 

Is your site secure?
Boot Superstore online purchases take place in a safe environment using the latest security technology to protect our customers. We are constantly researching and improving our software to make sure we offer the highest possible security at all times. 

 

What brands do you stock?
We stock/direct supply Musto, Gill, Henri Lloyd, Orca Bay, Dublin, Toggi many other leading boot brands.

 

Where can I find a clothing size guide?
Sizings vary across all brands. For guidance please see individual boot brands.

 

For Delivery, what area is classed as UK mainland?
The UK Mainland is classed as England, Wales and Scotland, excluding the Outer Hebrides and the Northern Highlands. Post codes our couriers exclude from UK mainland are:

 

 

AB37 AB38
AB44 AB45
AB53 AB56
CA18 CA27
HS1 HS9
IM IM
IV14 IV28
IV30 IV32
IV36 IV36
IV40 IV56
IV7 IV7
IV9 IV12
KA27 KA28
KW KW
LA15 LA23
PA20 PA20
PA21 PA38
PA41 PA41
PA42 PA49
PA60 PA60
PA61 PA78
PA80 PA88
PH17 PH26
PH30 PH44
PH49 PH50
TR21 TR25
ZE ZE

 

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